Privacy Policy for hugoforex.com
This Privacy Policy ("Privacy Policy") applies to our website, hugoforex.com, which offers training and life coaching services (collectively, our "Service"). The purpose of this Privacy Policy is to inform you of how we collect and process your personal data, in full compliance with your rights.
1. Introduction
At hugoforex.com, we are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you use our website and services.
Protecting your privacy is a top priority in everything we do. This Privacy Policy reflects our commitment to safeguarding your personal information and explains the information we collect, how it is used, and the parties with whom it may be shared. By using our website ("the Site") and related services (collectively, "the Service"), you agree to be bound by the terms described in this Privacy Policy.
This Privacy Policy complies with the UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL) and ensures the protection of your rights under applicable laws.
2. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data collection practices, legal obligations, or changes to our services. The "Updated" date at the top of this Privacy Policy will indicate the most recent revision. We encourage you to review this document regularly, and your continued use of the Service following the posting of changes will mean you accept and agree to such updates.
3. Minimum Age Requirement
You must be at least 18 years old to access or use our services. We are not responsible if a user provides inaccurate information regarding their age.
4. Collection of Information
When you use our website, we may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, and other contact details.
Payment Information: Credit card information and billing address (processed through Stripe or PayPal).
Other Information: IP address, device type, browser type, and browsing activity on our website.
All personal data is collected based on your consent or as necessary to fulfill a contractual obligation, in compliance with UAE PDPL guidelines.
5. How We Use Your Information
We may use your personal information for the following purposes:
To provide and improve our services.
To process transactions and payments through secure providers like Stripe and PayPal.
To send you promotional emails or important service-related notices.
To prevent fraud, verify your identity, and comply with legal obligations.
To comply with the law, resolve disputes, and enforce agreements.
6. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in providing our services, including payment processors (Stripe and PayPal). These providers are obligated to protect your personal data and are not authorized to use it for any other purpose.
You consent to the transfer of your data to third-party service providers located outside the UAE, as required for payment processing or other essential services. Such transfers are made in compliance with UAE PDPL and other applicable laws.
We may disclose your personal information to law enforcement agencies or regulatory authorities when required by law or when we believe such disclosure is necessary to protect our legal rights or prevent fraud.
7. Security of Information
We take your privacy and the security of your information seriously and have implemented measures to safeguard it. However, no security system is completely secure, and while we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
All sensitive information, including payment data, is encrypted using TLS/SSL protocols, and we perform regular security audits to ensure compliance with international standards.
By using our service, you acknowledge and accept the potential risks associated with the transfer and storage of your data, which may occur both within and outside of your country of residence.
8. Payment Data
Stripe and PayPal are the payment processors used to process transactions on our website. They follow their own privacy policies and ensure that all financial transactions are secure.
Stripe Privacy Policy: https://stripe.com/ae/privacy
PayPal Privacy Policy: https://www.paypal.com/us/legalhub/paypal/privacy-full
These third-party providers are responsible for securing your payment data and will only share data with us as necessary for the processing of your transactions. We do not store or process any payment information directly.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Retention periods:
Account data: Retained for 30 days after account deletion.
Payment data: Retained as per the retention policy of Stripe and PayPal.
Legal compliance: Certain data may be retained longer to comply with legal obligations or resolve disputes.
10. Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) for residents of the European Union and the UAE PDPL, you have the right to:
Access your personal data.
Correct or update inaccurate personal data.
Request the deletion of your data.
Restrict the processing of your data in certain circumstances.
Object to the processing of your personal data.
Transfer your personal data to another service provider.
Residents of the UAE have additional rights under PDPL, including the right to object to automated decision-making and profiling.
If you wish to exercise any of these rights, please contact us at support@hugoforex.com
11. Third-Party Links
Our website may contain links to third-party websites or services, including Stripe and PayPal. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before sharing any personal information.
12. Use of Pixels and Tracking Technologies
We use various tracking technologies, including Facebook Pixel, Google Analytics, and TikTok Pixel, to collect data on user interactions on our website. This helps us analyze website traffic, optimize our marketing efforts, and provide personalized content and ads.
You can manage your cookie preferences through our cookie banner or adjust your browser settings to control how cookies are used.
13. Jurisdiction
Your access to the Service and this Privacy Policy is governed by and construed in accordance with the laws of Dubai. By using the Service, you consent to the exclusive jurisdiction of the courts of Dubai, UAE. You agree to waive any objections based on forum non-conveniens.
14. Contacting Us
If you have any questions or concerns about this Privacy Policy or our treatment of your personal information, please contact us at:
HFX CONSULTING - FZCO
Email: support@hugoforex.com
Address: IFZA PROPERTIES, DS-IFZA, Dubai Silicon Oasis, Dubai, UAE